FAQS: HEAT PUMP INSTALLATIONS & MORE

At Infinity Heating and Cooling LLC, we know that choosing, installing, or servicing a heating and cooling system can come with a lot of questions. That’s why we’ve put together this list of frequently asked questions to help you better understand our services, process, and what to expect when working with us.

 

Whether you’re exploring a new heat pump installation, looking to replace an old furnace, or simply need routine HVAC maintenance, our goal is to make your experience simple, transparent, and worry-free. Below you’ll find answers to some of the most common questions our customers ask about our work, warranties, service areas, and more.

  • What services does Infinity Heating and Cooling LLC offer?

    We provide full HVAC services, including:

    • Installation and service of heat pumps.
    • Service, repair, and replacement of gas boilers and gas furnaces.
    • Tailored energy-efficient heating and cooling solutions for homes in Southern Maine. 

  • In which areas do you operate?

    We serve homes throughout Southern Maine, including communities such as Biddeford, Falmouth, Kennebunk, Saco, Old Orchard Beach, Wells, Scarborough, Westbrook, Cape Elizabeth, Kennebunk Port, South Portland, Gorham, Cumberland, Windham, Freeport, Yarmouth, Standish, Waterboro, Ogunquit, and Portland ME.

  • Do you offer free estimates?

    Yes—we provide a free estimate to help you understand your options before any commitment. 

  • What types of HVAC systems are best for homes in Southern Maine?

    Our team will assess your home, your budget, and your comfort goals to recommend the right solution. That may include:

    • A modern heat pump installation (which can both heat & cool) may be more efficient than older systems. 
    • Upgrading or servicing a gas boiler or gas furnace for better efficiency and reliability.

    We specialize in matching the right system to your home’s layout and needs.


  • What is the process for installing a heat pump?

    For heat pump installation, our steps typically include:

    • Initial consultation and assessment of your home’s size, existing equipment, layout, and goals.
    • Site preparation (indoor unit placement, outdoor unit pad or bracket, etc).
    • Obtaining required permits and inspections (ensuring code compliance).
    • Professional installation (mounting units, refrigerant lines, electrical connections) and system testing.
    • Final inspection and customer training on how to operate the system. 

  • Are there rebates or incentives available?

    Yes. As a certified vendor with Efficiency Maine, we can help you take advantage of rebates when installing a residential or commercial heat pump. For example, many homeowners can earn savings for qualifying installations.

  • How quickly can you respond if my system breaks down?

    If your heat pump, furnace, or boiler isn’t performing properly (e.g., not keeping your home warm or cool), our team offers prompt repair and service. For the fastest service, we recommend calling as soon as you notice a problem.

  • How do I prepare for an installation or service visit?

    Here are helpful preparation tips:

    • Clear the work area of household items so our technicians have full access.
    • Ensure any safety hazards (pets, blocked access, etc) are addressed so the team can focus on the work.
    • Be ready to discuss your comfort goals, thermostat settings, and any concerns you have.

HAVE ADDITIONAL QUESTIONS?

We hope these FAQs help you feel confident about your next heating or cooling project. At Infinity Heating and Cooling LLC, your comfort and satisfaction are our top priorities—from the first phone call to the final system check.

 

If you didn’t find the answer you were looking for or would like personalized advice, we’d be happy to help. Contact a member of our team today to learn more or request a free estimate. We look forward to hearing from you!